Aigeni is a leading manufacturer of electric bicycles for 15 years .
our products have been exported to over 28 countries and regions.
We have mature research and develop department ,excellent sales team,and the strict quality control system.
Notably ,Our company offers variety of products which can meet your multifarious demands.we have established ODM and OEM supply centers for several well-known world leading brands .In order avoid anti-dumpling in Europe ,we have production line in Korea ,Poland and Taiwan region. Customer satisfactory is our eternal pursuit. Under the support of our strong technical members and professional engineers, we ensure that every bike from our company is of premium quality. Each year we are excited to announce our completely redesigned lineup of electric bikes with new features .
Aigeni turns your ideas into reality.
1. Can I order sample?
A: Yes, we accept sample for trial order?
2. How long for delivery time?
A: For sample order, our delivery time is 20 to 30days; for one full container, it's 25 to 45days.
3. Which colores will be available?
A: Normally, we will introduce the most popular colores to customers. At the same time, we are able to make colores according to RAL colour number and YS colour number.
4. Can I use my logo(sticker) on the electric bike?
A: Yes, we can make customer's logo(sticker) on the electric bike for one full container order.
5. How to delivery to foreign buyer?
A: For sample order, the customer can select by sea or by air. For full container order, by sea is the best choice.
6. How to package the ebike ?Need I assemble parts of the electric bike when we get them?
A: we have two package way, the one is 85% package ,we will take out few parts, like handlebar, front wheel, front fender, before package. Our workers will put these parts in electric bike cartons. And will send one professional tool bag to help you assemble. It's easy to make it.The other is 98% package,we call whole bike package,we just fold the handlebar.
7. Can I mix different models in one full container order?
A: Yes, we accept different models in one full container.but MOQ 50pcs.
8. Need I buy spare parts for first order?
A: Yes, you need to buy some spare parts for future service. The quantity depends on your electric bike order. We will give you advice when you need.
9: What's your payment terms?
A: We usually accept T/T or L/C at sight as the main payment terms, and other payment can also be negotiated.
10: What's your warranty terms?
A: We offer different warranty time for different components, please contact us for details.
11: Do you have the products in stock?
A: No, all E-bikes will be newly produced according to your order including samples.
12: How does your factory do regarding the quality control?
A: Quality is priority. We always attach great importance to quality control from the very beginning to the of the production. Every product will be fully assembled and carefully tested before packing and shipping.
13: Will you deliver the right products as I ordered? How can I trust you?
A: Yes, we will. The core of our company culture is honesty and loyalty. Our company has been audited and approved by TUV, Also, we are alibaba's Gold supplier.before shipment ,we will send detailed picture for you checking ,after customer's confirmation ,then we arrange shipment.
F&A
Q1. What is your terms of packing?
A:Generally, we pack our goods in 5 layer corrugated cartons. Ifyou have legalyregistered patent,
We can pack the goods in your branded boxes after getting your authorization letters.
Q2 .hat is your terms of payment?
A:T/T 30% as deposit, and 70% on receipt of copy of bill of loading within 7 days . We'll show you the photos of the products and packages before you pay the balance.
Q3. What is your terms of delivery?
A:FOB, CIF
Q4. Can you produce according to the samples?
A: Yes, we can produce by your samples or technical drawings. We can build the molds and fixtures.
Q5. What is your sample policy?
A: We can supply the sample. but the customers have to pay the sample cost and the courier cost.
Q6. Do you test all your goods before delivery?
A: Yes we have 100% test before delivery
Q7: How do you make our business long-term and good relationship?
A:1. We keep good quality and competitive price to ensure our customers benefit
2. We respect every customer as our friend and we sincerely do business and make friends with them no matter where they come from.
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